Should you have any enquiry for the purchased products, please contact our Customer Services Department by email (cs@topntop.com.hk) within 3 working days. Please bring back the unused product and purchase invoice to Ans shops after obtaining notification by our Customer Services Department. No refunds for any delivery charges.

※ Before placing the orders, customers should understand and agree:

• All products will be checked and packed carefully by our staff before passing to courier, in particularly glass or fragile items. Customers agree to absorb all transportation risks once they placed the order.
• Ans will not be responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by Customers. Please check and make sure the information is complete and correct.